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Refund and Returns Policy
Overview
At Riayath Ecommerce, we aim to provide a fair, transparent, and customer-friendly refund and returns process. This policy explains when and how customers can request a return or refund for products purchased through our marketplace.
Riayath operates as a marketplace platform connecting buyers and independent sellers. Return and refund eligibility may vary depending on the seller, product category, and applicable laws.
Eligibility for Returns
Customers may request a return if the product meets the following conditions:
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The item is eligible under the seller’s return policy
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The return request is submitted within the allowed return period
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The item is unused, undamaged, and in original condition
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All original packaging, accessories, and documentation are included
Certain items such as personal care products, customized items, or perishable goods may not be eligible for return unless they arrive damaged or faulty.
Non-Returnable Items
The following items are generally not eligible for return unless required by law or seller policy:
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Items marked as “Final Sale”
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Digital products or downloadable content
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Gift cards and vouchers
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Items damaged due to misuse or negligence
Eligibility details are always displayed on the product page.
How to Request a Return
To request a return:
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Log in to your Riayath account
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Go to My Orders
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Select the order you want to return
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Submit a return request with the reason
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Follow the provided return instructions
Supporting images or videos may be required for damaged or faulty items.
Refund Process
Once the returned item is received and inspected (if applicable), the seller will review the request. If approved, a refund will be initiated.
Refunds are issued via:
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The original payment method
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Store credit (where applicable)
Refund processing times vary depending on the payment provider and may take several business days after approval.
Damaged or Faulty Items
If an item arrives damaged, defective, or incorrect, customers should report the issue as soon as possible through My Orders.
Please provide:
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Clear photos of the item and packaging
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Order details and description of the issue
Depending on the case, customers may receive a replacement, refund, or alternative resolution.
Shipping Costs for Returns
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Return shipping costs may be the customer’s responsibility unless the item is faulty, damaged, or incorrect
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Original shipping fees are generally non-refundable unless stated otherwise
Details will be shared during the return approval process.
Disputes & Resolution
If a disagreement arises between a buyer and seller, Riayath may step in to review the case. Decisions are made based on provided evidence, platform policies, and fairness.
Policy Updates
Riayath reserves the right to update this Refund & Returns Policy at any time. Changes will be posted on this page and become effective immediately upon publication.